Q. Do you have a service area?

A. We welcome clients from all over the country to come and use our animal boarding facilities. We understand you may not wish to travel too far, however if you are from out of Yorkshire and are planning a holiday in the UK you may find we are on route or close to where you are staying.

Q. What animals can you look after?

A. We are currently focused on and set up for the care of reptiles, tortoises, rabbits, guinea pigs & parrots. However, we may be able to offer care for other species also. Just get in touch!

Q. Do you look after Cats and Dogs?

A. We do not hold the required licensing to take Cats or Dogs into our home establishment.

Q. Can you look after animals that fall into the DWA Category?

A. Unfortunately, we cannot accept care of animals in this category due to strict DWA licensing regulations.

Q. Can I view your boarding facilities before hand?

A. In the interest of security we will only show people that have already made a booking with us.

We would be more than happy to then show you around once you arrive at our property. Up until then we can take and send as many pictures as you would like.

Q. What security measures do you have in place?

A. Outside our home we have a CCTV camera and there are a combination of other security measures in place to ensure the safety of your animals. Both our small animal lodges, reptile room and tortoise house have individual locks for added security.

Q. How do I make a booking?

A. Please get in touch via phone, email or direct message and we let you know our availability.

Q. What do I need to bring for my pets stay?

A. This will depend entirely on the individual animal. For the most part we aim to provide as much as possible to offer convenience however for some animals we would require you to bring your own food. Please get in touch for further details.

Q. Can I bring any furnishings or enrichment for my pets stay?

A. Yes this is not a problem. Although we aim to make boarding as convenient as possible, we understand some individuals may prefer to bring their own items in. However we cannot guarantee they will make it back in the same state!

Q. What do you clean your enclosures with?

A. We use F10 disinfectant for the majority of our cleaning. This is a veterinary grade disinfectant which is active against viruses, bacteria, fungi and spores.

Q. What can I expect to happen during my pets stay?

A. Because our business is run from our home establishment, your pets will be with us 24/7. Expect regular checks throughout the day and feeding schedule tailored to your own personal requirement. We exercise and enrich our boarders by allowing them time in our large secure garden (weather permitting). We will also send daily direct updates to you via WhatsApp in the form of photos and videos.

Q. What if my pet requires medication?

A. We are experienced and confident with delivering a range of medications to animals. Simply let us know upon arrival what your pet needs are and we will fill out a separate medication form so we have all the information we require. You will not be charged extra for this.

Q. What happens if my pet needs to go to the vets?

A. If we feel your pet requires veterinary treatment during their stay we will contact you before hand to update you and see if you are happy to proceed. If we cannot reach you in the event of an emergency, we will seek veterinary advice.

Q. How can I pay for my booking?

A. We have a card reader or you can pay via cash or bank transfer. We require payment up front when checking in with your pet/pets.

Q. When can I drop off and pick up my pet?

A. After you have made a booking with us we will arrange a drop off / collection time slot with you.